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What You Need to Know About Your crowns odds Account

Our Terms & Conditions are built to protect your account, your withdrawals and your funds.

Account eligibility depends on local lawDeposit verification required for withdrawalsDANA, OVO, GoPay and QRIS supported
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crowns odds What You Need to Know About Your crowns odds Account
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How to Contact Us About Your Terms or Account

Live Chat Support Open the chat window from any page in your account lobby. Our team responds during operating hours, typically 08:00–22:00 Indonesia time, seven days a week. Use this channel for immediate questions about your Terms or account status.
Email Support Send account or policy questions to [email protected]. We aim to reply within 24 hours. This channel works best for detailed account reviews, verification concerns or withdrawal disputes.
Account Settings Visit the Settings page in your account to update your profile, payment methods and communication preferences. Changes take effect immediately. You can also request a full copy of your account data from this menu.
YOUR DATA MATTERS

How We Protect Your Information Under Our Terms

Encryption and Security

All account data, payment details and withdrawal requests are encrypted end-to-end using SSL protocols. We do not store full payment card numbers; DANA, OVO, GoPay and QRIS transfers are tokenised on our secure payment gateway.

Data Retention Policy

We keep your account data for the duration of your membership and six months after closure for verification and dispute resolution. You may request deletion of non-essential personal data at any time via your account Settings or by emailing [email protected].

Cookies and Tracking

We use essential cookies to maintain your session, remember your login and track your account activity for fraud prevention. Optional analytics cookies help us improve the lobby experience. You can manage cookie preferences in your browser or account settings.

Third-Party Sharing

Your account data is never sold to third parties. We share withdrawal and deposit records with our payment processors (DANA, OVO, GoPay and QRIS operators) only to complete transactions and meet local money-transmission rules.

Account Access Requests

You have the right to request a full export of your account history, betting record and personal data. Submit this request via the Data Export option in your account Settings. We deliver the file within seven business days.

Policy Changes Notice

We notify you of material changes to these Terms via email and in-app notification at least 30 days before they take effect. Your continued account use after the notice period means you accept the updated Terms.

Common Questions About crowns odds Terms & Conditions

Yes. We require government-issued ID verification for your first withdrawal to comply with anti-money-laundering standards and local regulations. The verification process takes 24–48 hours. You can upload your ID documents directly from your account Settings. Once verified, all future withdrawals process faster.

You can close your account anytime via your Settings. Any remaining balance in your wallet must be withdrawn before closure, or you can request we hold it in a secure account for 90 days pending withdrawal. After closure, you cannot reopen the same account; you would need to create a new one.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 24 hours of verification. Most arrive within 4–6 hours during daytime hours. Bank transfer withdrawals may take 1–2 business days depending on your bank's processing speed. You'll receive a confirmation email and in-app notification once your withdrawal is approved and sent.

No. Our Terms allow only one active account per person. If we detect duplicate accounts registered to the same phone number, email address or payment method, all accounts will be suspended and funds held pending investigation. Multiple accounts violate our fraud-prevention policy.

Contact our support team immediately via live chat or email [email protected]. Change your password right away and enable two-factor authentication in your account Settings. We will review your transaction history, freeze any suspicious activity and reimburse verified fraudulent withdrawals within seven days of confirmation.

Email [email protected] with your account number, the date of the transaction and your concern. Our compliance team investigates disputes within 48 hours and will respond with a decision. If you remain unsatisfied, you may escalate the complaint to our external dispute resolution partner through the same email address.

Yes. The same Terms apply across desktop, tablet and mobile browsers, and also within our dedicated iOS and Android apps. All deposits, withdrawals and account settings are synchronized in real time across devices. Your account remains secure and accessible wherever you log in.

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